FAQ
FAQs
Frequently asked questions
Is this a private tour or a group tour?
This is a private tour, meaning the entire itinerary, vehicle, and guide service will be arranged exclusively for you and your travel companions. There will be no strangers joining your trip, ensuring maximum privacy, comfort, and flexibility during the journey.
Can the itinerary be customized?
Currently, the itinerary is pre-set and not customizable. However, if you have specific requests or need to adapt for special situations (e.g. dietary requirements, child-friendly adjustments), we encourage you to contact us by making an inquiry on the website, and we’ll contact you shortly.
What kind of vehicle will be used for the tour?
We provide premium vehicles suited to the group size:For small groups (1–4 people): Toyota Alphard, known for its luxury and comfort.For larger groups (5–9 people): Toyota Hiace, offering more space while maintaining a comfortable ride.The final vehicle type depends on the number of travelers and luggage volume, and will be confirmed prior to your departure.
Is food included in the tour?
It depends on the specific tour package.Some itineraries include meals, such as a traditional Japanese lunch or dinner at a local restaurant.Others may leave meals flexible, allowing you to explore local cuisine on your own.Please refer to the tour description for detailed inclusions, or contact us if you’re unsure.
How do I contact my driver or guide during the trip?
We will create a group chat via WhatsApp or LINE before your tour begins. This will include your assigned driver or guide, so you can communicate directly, ask questions, share your live location, or make real-time updates during your journey.If you don’t use these apps, let us know and we can arrange alternative contact methods.
Does the driver speak English?
Yes, our drivers and guides have basic to conversational English proficiency, sufficient to assist with your travel needs, give simple introductions, and handle on-the-road communication.
What is the cancellation policy?
Cancellations made at least 4 days in advance (local time) are eligible for a 100% refund. Cancellations made 3–4 days in advance will receive a 50% refund.No refunds will be issued for cancellations made within 3 days of the scheduled service.
How do I make a payment?
You can conveniently make your payment online using Visa, MasterCard, or WeChat Pay. If you need a secure payment link or invoice, just let us know.
Can I request a specific vehicle model?
Yes, you will be able to choose your preferred vehicle model when you reach the model selection page.
Is gratuity included in the price?
While tipping is not mandatory in Japan, if you would like to leave a gratuity, you may select it in the options section.
What happens if my flight is delayed?
We offer a complimentary 90-minute waiting period starting from the time the driver arrives at the airport. After that, a fee of USD 30 per 30 minutes will apply.Of course, if your flight is delayed or adjusted, we will modify the pickup time accordingly—as long as it does not affect other scheduled bookings—to ensure your experience is as smooth and fair as possible.
Can I make changes to my booking?
Certainly, you’re welcome to make changes to your reservation—including rescheduling or cancellation—up to 4 days before your scheduled service.