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We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
Everyday
9:00-23:00 PST
Head Office
Tinko Travel Group Inc.
#190-3820 Cessna Dr,Richmond, BC, Canada, V7B 0A2
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Frequently asked questions
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What is the cancellation policy?
Cancellations made at least 4 days in advance (local time) are eligible for a 100% refund. Cancellations made 3–4 days in advance will receive a 50% refund.No refunds will be issued for cancellations made within 3 days of the scheduled service.
How do I make a payment?
You can conveniently make your payment online using Visa, MasterCard, or WeChat Pay. If you need a secure payment link or invoice, just let us know.
Can I request a specific vehicle model?
Yes, you will be able to choose your preferred vehicle model when you reach the model selection page.
Is gratuity included in the price?
While tipping is not mandatory in Japan, if you would like to leave a gratuity, you may select it in the options section.
What happens if my flight is delayed?
We offer a complimentary 90-minute waiting period starting from the time the driver arrives at the airport. After that, a fee of USD 30 per 30 minutes will apply.Of course, if your flight is delayed or adjusted, we will modify the pickup time accordingly—as long as it does not affect other scheduled bookings—to ensure your experience is as smooth and fair as possible.
Can I make changes to my booking?
Certainly, you’re welcome to make changes to your reservation—including rescheduling or cancellation—up to 4 days before your scheduled service.